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| Source : www.royalorchidsgarden.com |
About Company Royal Hospitality Hotels & Resorts is a hotel group that gives a touch of heartfelt service with modern classic hotel concept. Royal Orchids Garden Hotel & Condominiums, Vintage living at Royal Trawas Hotel & Cottages, natural atmosphere as the outbound at the Royal Camp & Outbound Trawas, Bali’s beauty view at Royal Tunjung Hotel & Spa, and hotel with spacious meeting room at the Royal Tretes View & Convention. Royal Hospitality offers comfortable, cleanliness room and fresh air. Meeting rooms are available at each hotel unit that is certainly suitable for MICE and Wedding anniversary. Other facilities that hotel provides for your stay at Royal Group Hotel are swimming pool, restaurant, karaoke, kids playground, sports facilities and jogging track
Front Office Manager Company Logo Royal Orchids Garden Hotel & Condominium - Royal Orchids Garden Hotel & Condominium Batu Industry: Hospitality, Travel & Tourism Hotel Function: Administrative & Customer Relationship
JOB DESCRIPTION Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed, Maintain a professional and high quality service oriented environment at all times, Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise, Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate, Undertake full responsibility for Scheduling and Payroll of the department, Undertake full responsibility for managing operating expenses and purchasing for the department, Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel, Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication, Coordinate daily activities with hotel management team on a daily basis, Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture, Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. JOB
REQUIREMENT Male/Female 25-35 years old, (Preferably from Hotel Academy), Candidate must possess at least a Diploma, any field, Required Skills : Communication, English Skill, Serviced Oriented, Leadership, Good Interpersonal Skill. Good Understanding on office etiquette, At least 2 years of working experience in the related fields is required for this position, Has Relationships with many Travel and Tour Agents, Applicants must be willing to work in Trawas, Tretes and Batu-Jawa Timur. Source clik here.
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